Case Study: Flexible working at BT
- 5128 BT workers were identified as homw workers.
- Sustel and Sustain IT are identified in the project.
- Category of teleworkers:
a Primarily work in a main BT office but regularly
spend days/ half days working at home. Relatively
small amount of in-work travel.
b Mixed working locations split between home and
main BT office (on average more than one day a week
in each of the two different locations). Relatively small
amount of in-work travel.
c Mixed working locations split between home and
main BT office (on average more than one day a week
in each of the two different locations). Relatively large
amount of in-work travel.
d Mixed working locations split between home and
multiple BT offices (i.e. no main BT office).
e Mixed working locations split between home, BT
offices and customers premises 350 19.1%
F Home working at start and finish of most working
days, on the road during the day routinely visiting
customers and clients. One day or less on average in
BT offices
g Primarily work at home with occasional days/half
days in BT offices for team meetings, training etc
h None of the above - I do not consider myself to be a
teleworker.
- The report notes that teleworkers work more hours on average, starting to work earlier or sopping later.
- 47% of teleworkers say they travel less than when they had to travel to work.
- Cost control, working conditions and productivity are the key benefits of BT.
- The key benefits identified by BT workers are that they feel more productive, have more control over their working environment and increasing work flexibility.
- The main drawbacks of teleworking are demotivation due to loss of contact with work companions, or workers missing career development opportunities
- The key economic benefits of teleworking are:
increased productivity due to reduced disruption and stress, less presure and longer working hours.
